Returns and warranty
Returns and warranty
This page explains how to withdraw from a purchase, return goods, report transport damage, and make a warranty or conformity claim for products purchased from Digilema.
1. Contact before sending goods back
Before sending any goods back to us, please contact us by email at info@digilema.com. Include your order number, the product name, and a short explanation of your request. We will reply with the applicable return instructions and destination for your case.
Please do not send goods to an address found on an invoice, company register, or older website text unless we confirm the return instructions by email first.
Do not send goods to an arbitrary Packeta pickup point or Z-BOX. Such a shipment is not automatically a valid return method; always use the destination and procedure confirmed by us by e-mail.
2. 14-day right of withdrawal
If you are a consumer, you have the right to withdraw from a distance purchase within 14 days from the day you, or a person designated by you, receive the goods.
To withdraw from the purchase, send us a clear statement by email to info@digilema.com. You may also use our withdrawal form, but it is not mandatory.
The withdrawal period is met if you send your withdrawal notice before the 14-day period expires.
3. Condition of returned goods
You may inspect the goods in the same way as would normally be possible in a physical shop. You are responsible for any reduction in value caused by handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Please return the goods complete, with accessories, manuals, and packaging where reasonably possible. Missing parts, damaged packaging, or excessive use may reduce the refundable amount where permitted by law.
4. Return costs and refund timing
Unless the goods are incorrect, defective, or non-conforming, you are responsible for the direct cost of returning the goods.
After a valid withdrawal, we will refund the payments received from you, including the cost of the least expensive standard delivery method offered for the order, within 14 days from receiving your withdrawal notice. We may withhold the refund until we have received the goods back or until you provide proof that you have sent them back, whichever occurs first.
Refunds are made using the same payment method used for the order unless we agree otherwise. You will not be charged a refund fee by us.
5. Exceptions to withdrawal
The right of withdrawal may not apply in cases where the law allows an exception, for example sealed goods that are not suitable for return for health protection or hygiene reasons after unsealing, goods made to the consumer’s specifications, or digital content supplied under conditions where withdrawal is excluded by law.
6. Transport damage
Please inspect the parcel when it is delivered. If the packaging or product is damaged, notify the carrier where possible and contact us at info@digilema.com as soon as possible, preferably immediately. Please include your order number and photos of the packaging and the damaged product.
Reporting transport damage quickly helps us resolve the issue with the logistics provider. Your statutory consumer rights remain unaffected.
7. Warranty and conformity claims
If a product is defective, does not correspond to the order, or a problem appears during the applicable statutory period, contact us at info@digilema.com. Please include your order number, a description of the issue, and photos, videos, or other evidence where helpful.
Please wait for our email instructions before sending the product. Depending on the case and applicable law, the solution may include repair, replacement, price reduction, or refund.
We will review your claim and reply by email without undue delay, normally within 15 days unless the nature of the product or claim requires a longer assessment. If a manufacturer warranty applies, it may offer additional rights, but it does not limit your statutory rights as a consumer.
8. When a claim may be rejected
A claim may be rejected where the issue was caused by misuse, mechanical damage, unauthorized repair or modification, incorrect installation or maintenance, normal wear and tear, or external factors such as moisture, excessive heat, power surges, or other circumstances not caused by the product itself.
9. Contact
Email: info@digilema.com